Emotional Intelligence Training for Knowledge-Based Teams

Developing The Soft Skills Required - For Teams Required To Do Hard Things.

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Communication breakdowns? Struggling to improve team dynamics? Tired of dealing with conflict and issues of motivation? Imagine the impact on your bottom line for each day your team is not at their best. Book a demo of our emotional intelligence training program now and start seeing real results in your team's collaboration and performance.

We Solve people problems - by turning people into problem-solvers.

Your people are experts at what they do. And they care. Leading passionate experts will never be easy. Doesn't mean it can't be simple.

WorkplaceEQ^TM is research-backed training for high-performance teams. Clear communication. Open collaboration. Next-level innovation. We make it all possible - by making emotion simple.

It takes more than intelligence to behave intelligently.

You rely on your team's expertise to solve complex problems, which is why your clients hire you. Having smart people working for you isn't a luxury—it's a necessity.

Complex problems cannot be solved alone. They require teams who can communicate, navigate conflict and build positive relationships. Without emotional intelligence, teams struggle to apply practical intelligence in ways that produce results.

We train brains. Teams receive gains.

When was the last time you got stronger reading about exercise? Or improved your endurance by observing a spin class? Emotional or physical - strength is strength. It isn't taught. It's trained.

When it comes to EQ, seminars do not serve you. If you want your people to grow, they cannot be observers. You need to choose a provider who knows how to help them become participants.

Most training fails. Because it does not train to failure.

Train a muscle to failure and the body responds. It gets stronger. Has more endurance. Handles more intensity next time out.

Emotion responds the same way. Others offer education. We offer positive, tangible changes in behaviour. Teams create tension. We administer the emotional ‘sets & reps’ that channel it into growth.

We help teams train to failure - to remove failure as an outcome. Reflect on the past 6 months. Ask yourself if your team would have benefitted from being stronger emotionally? If emotional endurance would have been an asset? If your job as a leader would have been easier if your team could access intensity on-demand?

If the answer is yes, the best time to build this capacity… was 6 months ago. The second best time is right now. Drop your email below, book a demo, and let’s get growing.

The Problem:

Our brain’s hardware hasn’t changed in millions of years. The world its forced to navigate gets a software update every 5 minutes.

If you’ve ever seen a teammate’s behaviour and thought, “What were they thinking?” - odds are they weren’t. That’s not a character flaw. It’s an echo of evolution.

It’s Pronounced hyoo + rist + ik.

Heuristics are shortcuts. They’re strategies the brain uses to omit information so decisions are made faster and with less energy.

The shortest distance between two points is a straight line. For millions of years, thinking was a costly detour the brain couldn’t take without becoming prey. Acting without thinking offered evolutionary advantages. Heuristics became hardwired into the brain. There’s no getting rid of them.

Enter emotion.

So, how do you freeze out thinking? Give emotion more power. The emotional part of the brain is not only larger than the rational part - it gets the signal first.

Everything experienced is tagged with an emotion. Each emotion carries a code that inspires automatic action. Soon, these actions become patterns. ‘Acting without thinking’ becomes the norm.

It’s Like Facebook…but different.

Long before social media, we had social mania. Groups offered safety. Belonging became a biological urge. Keeping the group safe needed to be automatic. Acting without thinking needed to spread.

Emotional contagion was born. Like a post gone viral, one person’s action - created sensations in all others. These sensations fit their own previous patterns of danger. Groups fought, fled or froze as one.

The path less travelled.

Emotional tagging and pattern recognition excelled. Lacking the horns, fangs and claws of the predators around them, people still grew to take over the entire rock.

As civilization grew, people left the safety of their group to join others. Physical threats were replaced by social ones. The brain’s default reaction to threats became a problem. As conflict between ‘friends’ emerged, a new path - ‘thinking before acting’ - began to develop.

The brain sees short-terse-texts as it once saw sabre-tooth-tigers.

It’s a path in it’s infancy. The brain’s had 2 million years of using emotion to assess and react to threats. It’s had less than 300 years to learn what a ‘coworker’ is. It’s no surprise we make each other emotional at work.

The workplace is a cluster of social threats we navigate with brains engineered for surviving physical emergencies. No one is ever triggered by an email. They’re triggered by the pattern the email fits. They simply lack the tools to override the impulse.

That brain used emotion to defeat natural selection. It sees your performance improvement plan and laughs.

We have the tools your team needs. If you sense something is off in your team - If you feel an evidence-based approach to emotion may be the answer - If you think that approach should be rooted in neuroscience - All that’s left, is to act.

The ROI of EI

Ignoring emotional intelligence affects both individuals and organizations. Investing in EQ, improves performance, while creating a more positive work environment. Don't let your group fall behind. Make EQ a priority, and watch as your team:

Improves Communication
- Low-EI results in confusion, frustration, and a lack of clarity on team goals and objectives.
- A survey by the Society for Human Resource Management found that poor communication costs U.S. businesses an estimated $62.4 billion per year.
- Emotional Intelligence is proven to reduce misunderstandings and miscommunications among team members.
Increases Productivity
- Decreased productivity results in lost revenue, as the team is not able to complete tasks as efficiently as they could with better emotional intelligence.
- A study by the Society for Human Resource Management found that lost productivity due to EQ-specific factors costs businesses an estimated $359 billion per year.
- When team members are able to effectively communicate and work together, it leads to increased productivity and a higher overall output.
Enhances Conflict Skills
- Ongoing conflicts can be time-consuming and costly to resolve.
- Entrepreneur Magazine states the average employee spends 2.8 hours per week dealing with workplace conflicts, resulting in lost productivity and increased expenses.
- High-EQ teams have been proven to resolve conflicts in a healthy and productive manner.
Reduces Turnover
- Avoidable turnover is costly for a business, as it requires significant time and resources to recruit, hire, and train new employees while also impacting customer satisfaction.
- A study by the Work Institute found that the cost of replacing an employee can range from 50% to 250% of that employee's annual salary.
- Emotional Intelligence has been shown to make employees feel supported in times of stress and frustration, reducing turnover intentions.
Better Navigates Change
- Struggling to adapt to change results in missed opportunities and a decline in competitiveness.
- Harvard Business Review surveyed leaders who fell behind key competitors. 81% listed inability to adapt to change as the primary cause.
- Emotional Intelligence has been shown to reduce change resistance and increase people’s ability to face new situations.
Improves Customer Focus
- Poor customer service leads to poor customer satisfaction and loyalty, resulting in lost business and revenue. A study by
- American Express found poor customer service resulted in 68% of customers switching providers.
- Emotional intelligence has been shown to increase the ability to effectively understand and meet customer needs, reducing frustration and boosting customer satisfaction.
Attracts & Retains Top Talent Around Them
- Business that struggle to attract top talent are forced to settle for lower-quality applicants.
- Glassdoor found those who cannot risk low-talent, are forced to pay higher salaries should their culture and reputation hinder the attraction of top candidates.
- Job seekers value positive work culture and a supportive teams more than any point in history. Emotional intelligence has been show to be a key factor in both.

Why We’re Different

Leaders struggling to fix dynamics in their team often turn to licensed personality test facilitators for help. We know. We used to be one.

Years of seeing teams grow even more dysfunctional within weeks of a session told us there must be a better way. 7 years of research, 10,000 hours of study and one Master’s in Psychology later - we had created one.

Wisdom or Weapons?

Labels and judgement create a lack of trust. Instead of improving communication, sharing people’s profiles often leads to conflict and division. They become weaponized - hard data used to prove ‘what’s wrong with people’.

Our Colours System uses the same behavioural architecture all validated assessments do. It’s how we apply the results that makes all the difference.

Getting the full picture

Assessments treat EQ as a one-dimensional concept. It’s reduced to a quiz and a report. You earn little more than awareness of your traits.

Our approach binds awareness to an actionable perception of oneself. Your ability to Regulate. To Empathize. Be Accountable to others. That's what scales trust and build teams.

Assessments = traits. EQ = States.

Relying on fixed traits to try and understand teams creates mistrust and confusion. Individuals fear judgement and teams fall into conflict.

EQ is not fixed. It’s the muscle you keep applying to your frame - even after that frame stops growing. Why settle for training that only tells you ‘how tall you are’ when the objective is to grow stronger?

Emotional Muscles Need Muscle Memory

Many still attempt to teach emotion. They offer abstract concepts, resulting in a surface-level understanding.

We train emotion. We’ve mapped emotion’s journey through the brain and designed specific exercises to train each neural pathway. This results in new behaviours and permanent growth.

Training Intelligence. Intelligent training.

Time and budget constraints can limit training to a few events for specific people. The full benefits for the group go unrealized as a result. Not with us. We create a flywheel effect. It ensures the training impacts those we don't even meet.

Self-awareness helps trainees better regulate emotions once back in their team. Regulation gives way to empathy. Empathy prevents accountability from becoming blame. Each time someone accounts for their behaviour, they become aware of trends influencing behaviour. It's training, that keeps training.

Tried soft-skill training before with no success? Don't let the ineffective models of the past limit your team’s future. Book a demo to see the WorkplaceEQ^TM difference for yourself.

Presenting The Process, Programs, and Pricing That Let Us Make A really Big Promise

Growing emotional intelligence is a process. We make it easy with our 4-Step approach. Each course is designed using the fundamental principles of EQ:

1: Self-Awareness:

Most issues of team performance and cohesion can be traced to limited self-awareness among team members. Improving self-awareness allows for open communication and greater self reflection. Learn to read:

Emotional responses and coping mechanisms, resulting in more effective strategies for managing emotions.
Thought patterns and decision-making processes, creating more balanced and effective approaches to problem-solving.
Communication styles and behavior in social situations, leading to more effective strategies for communicating and interacting with others.

2: Self-Regulation:

Struggles with goal-achievement and decision-making are often issues of self-regulation. Growing this ability helps with impulse control and overall well-being. Learn to manage:

Emotional responses to triggers, allowing for healthier and more appropriate ways to express yourself under stress.
The ability to focus and concentrate, impacting critical thinking, planning, and the ability to control distractions.
The capacity to set and achieve goals, unlocking the motivation and ability to seek support and guidance from others.

3: Empathy:

Conflict and miscommunication within teams are routinely issues of empathy. Learning to understand others enhances the ability to recognize and respond to emotion, resulting in better relationships. Learn to develop:

The ability to feel and understand the emotions of others, including strategies for active listening, expressing understanding and supporting the emotions of others.
The ability to take the perspective of others, leveraging skills such as asking open-ended questions to encourage dialogue reach mutual understanding.
The capacity to act in ways that show understanding and concern for the feelings and needs of others, unlocking the ability to express genuine concern and support for others in times of need.

4: Accountability:

Defensiveness. Excuses. Apathy. All products of low accountability in teams. Despite their frequent use, consequences only make the issue worse. It’s an issue of EQ - not IQ. Learn to elevate:

The motivation to take responsibility for your emotions and their impact on others, allowing you to accept responsibility for your emotions and the role they play in shaping team relationships.
The capacity to recognize and take ownership of your thoughts, beliefs, and attitudes, resulting in frameworks you can use to better shape your behaviour and that of your team.
The willingness to take ownership of your actions and behaviours, allowing you to take responsibility for the consequences of your actions including efforts to correct any negative impacts.

Our full curriculum is detailed below. All modules build on the same four dimensions of EQ. Each grows your ability to optimize your team's emotions as a result.

Module 1: Understanding Emotions
We teach your people how to go from feeling overwhelmed and out of control to managing their emotions effectively, without the trial and error or guesswork of self-help books. Participants will learn how to:
- Define and explain the different types of emotions and how they can affect our thoughts and behaviors,
- Master strategies for regulating and managing emotions,
- Practice using emotional intelligence to make decisions and improve relationships in various scenarios.
Module 2: Managing Emotions
We teach your people how to go from reactive and struggling to cope with stress to handling any situation with calm and confidence, while inspiring others to do the same. Participants will learn:
- Common stressors and the impact they can have on emotions and behaviour,
- Techniques for coping with stress, tension and pressure - as well as the differences between all three,
- Strategies for managing emotions in challenging situations, including setting expectations, problem-solving, and seeking help.
Module 3: Communicating Effectively
We replace miscommunications with collaboration and confusion with clarity by revealing emotion’s role in effective communication. Participants will learn:
- Common barriers to effective communication and strategies for overcoming them,
- Techniques for improving verbal communication, including active listening, effective questioning, and assertiveness,
- The role of nonverbal communication in building relationships and influencing others.
Module 4: Building Relationships
We create the ability for each member of a team to step outside their comfort zone, by making the team a safe place to do so. Participants will learn:
- The key components of healthy relationships,
- Tactical techniques for building trust, reliability, transparency, and vulnerability,
- Strategies for maintaining healthy relationships, including setting boundaries, resolving conflicts, and showing appreciation.
Module 5: Leading Effectively
Don’t let the name fool you - this session is for more than just leaders. We teach your people how to go from holding each other accountable to arbitrary outcomes, to helping each other account for key choices and decisions. Participants will learn:
- The key characteristics of effective leaders and the role of emotional intelligence in leadership,
- Techniques for developing emotional intelligence in leadership situations,
- Strategies for leading with empathy and authenticity, including building trust, inspiring and motivating others, and leading with a clear vision and values.
Module 6: Managing Change
We teach your people how to go from fearing change to leading change by understanding the emotional constraints that make change scary for all people. Teams will tap into a level of innovation and creativity once thought impossible by learning:
- The stages of change and how individuals and organizations respond to change,
- Techniques for managing emotions during times of change,
- Strategies for leading and managing change within an organization.

Stop settling for 'one-size-fits-all' training because it’s all that fits your budget. Our approach offers both structured design and flexible delivery. It’s training that works - delivered in a way that works for you.

Guided Curriculum

36 hours of total training, begins with 3-hour, live (in-person or online) workshop per module.

3 weeks self-directed online learning between sessions.

Daily prompts of key behaviours transfers learning to the workplace.

All training materials (slides, tools & templates, etc.) included.

Cost: $17,550 ($2925 x 6 Modules - billed monthly)* for up to 10 people - $275 per additional learner.

*Pre-Pay Discounts Avail.

Individual Workshops

3-hour, live (in-person or online) professionally facilitated workshop.

Applicable to any of the 6 Modules within the overall system.

All participants will receive their CultureSmith Colours Profile and detailed eBook.

All training materials (slides, tools & templates, etc.) are included.

Cost: $3,250 for up to 10 people - $25 charge for each additional person.

Subscription(s)

EQuilibrium^TM - interactive online learning portal.

Contains self-directed version of full WorkplaceEQ^TM curriculum.

Includes automated tools that take guesswork out of feedback, performance management, hiring and more.

Fully Interactive - Users post questions. Answers are converted into full lessons pushed to all users sharing similar traits. Platform grows as you grow.

Subscriptions as low as $8 per month per person.

Our Guarantee

We know emotion is the biggest variable your team's success. We'll help you take it from a source of problems to a catalyst for performance.

Choose the Guided Curriculum, and we're with you every step of the way. This means learning the right concepts, in the right order, using the right tools. You'll see results faster than with any other method. We tailor the journey to each member of your team. We push key concepts to them at key times. Guesswork. Effort. Sacrifice. All have proven to derail learning programs. We take them out of the equation.

Along with your risk. We’ll discuss your desired outcomes up front. Once agreed upon, we either deliver on them, or we refund all fees. When was the last time you received a risk-free investment in your success?

We know retention. And we're not talking about ensuring people don't leave. We're talking about the brain's relationship with novel information.

It takes in more data in a day than it can handle. To cope its uses: Recall-Relevant-Rehearsed-Replaced. Your ability to recall new information depends on its relevance. Relevance increases through rehearsal. Practice reps with the new data. A low 'relevance score' allows new data flooding in to replace it.

We know our content is strong. These tools ensure our delivery lives up to it.

Retention + Recall = ROI

We've blended our Colours with the major Learning Styles. Seeing, Hearing, Reading or Doing. Each major concept has content written in all four styles.

The Colours set how people prefer to apply learned information. We tailor practice exercises to the behaviours that inspire practice. Learners learn in ways that work best for them.

Don’t Forget To Remember

The Ebbinghaus Forgetting Curve. It reveals you lose 50% of new data within an hour of learning it - 70% by the next day. Are you renting training? Or would you prefer to own what’s learned?

You don't forget so much as fail to remember. It happens when training fails to create relevance. We use a prescribed cadence of notifications, quizzes, and assessments between sessions. We disrupt the forgetting curve by making training memorable.

On Demand For Those In demand

Work can get in the way of training. EQuilibrium^TM, our online learning portal, offers on-demand access to all our content. Learners are free to access the training whenever they need it.

And, whenever they 'get' it. Ever have an 'aha moment'? That's your subconscious brain finally giving your conscious brain the answer to a question it’s been working on. EQuilibrium^TM allows people to access content, the split-second the content becomes accessible to them.

Mood Matters

MoodSwing^TM is a web-app offering 'emotional check-ins'. Learners use it to track and monitor their moods. Each check-in offers advice on how best to respond to the mood. This reduces the burden of regulating emotions when triggered. People feel better, teams fight less.

It also creates the personal habit of exploring emotions. This is the bridge between theory and practice. It takes the learnings and makes them real. It locks in the lasting change you're after.

Emotion is defined as a complex response to a significant experience. Intelligence is defined as the ability to profit from experience.

If you and your team are ready to start profiting from your emotions, here’s what to expect when you book a demo:

Assess Your Needs

You'll learn the 7 most common EQ problems in teams so you can determine which you may need help with.

Discuss Your Options

From full-day workshops to self-directed exercises, we'll make sure you only pay for what you need.

Make Emotion Serve You

You’ll notice a measurable difference in your team after one session. Turn emotion into a superpower. Secure your spot today.