Book Exploration Session
Book a free exploration session where we will help you determine if this program is right for your organization.
Book your free consult to learn how and why you must adapt to the changes in employee behaviour coming out of the pandemic, as well as the grant opportunities that exist to subsidize your training.
Poor communication to and between employees costs the average small business, $42,000 per employee, per year. For established organizations, the costs balloon to $62.4 million per year. The more people you have, the greater the odds of miscommunication and the greater the costs associated.
And all this was before the pandemic.
Virtual teams have proven to experience less effective communication and faster conflict escalation than face-to-face teams. Despite this, over 40% of the current workforce claims they would rather quit their current job than be forced to return to the office as restrictions begin to lift.
This has leaders in an unprecedented predicament. Do you allow remote work to continue, risking the challenges and costs associated with poor communication? Or do you ask your people to return, risking exposure to what experts are referring to as The Great Resignation?
Those focused on getting the answer to this question 'right' will quickly find themselves falling behind. Those who focus on creating cultures that drive engagement, productivity and effective communication no matter where their people are located, will own the next decade.
If you wish to be part of the latter group, you need to fundamentally understand distortion.
Noise is an error of procedure.
Differences in the steps, processes, and techniques used, creates variability in decisions that should otherwise be consistent across a team.
Noise creates random distortion given the level of uncertainty created by a lack of norms.
Bias is an error of judgement.
Here, individuals hold a predisposition for or against something, and tend to hold onto those notions, even in the face of contrary evidence.
Bias creates consistent distortion given how persistently individuals use their preconceptions to guide their decisions.
Signal is an error of messaging.
Successfully eliminate Noise and Bias and your team becomes a ‘superconductor’ for information. Messages pass freely through a team with no interference to stop them. The only problem, is poor messages are allowed to travel just as fast as strong ones.
Signal creates situational distortion when leaders fail to ‘read the room’ when providing direction.
The Canada Alberta Job Grant (CAJG) was established to help Alberta-based organizations access the training they need to make their companies more resilient and higher-performing. Our Forging Leadership Communication program, detailed below, not only eliminates distortion within teams, it meets the standard training provider requirements within the CAJG.
With reports of Alberta leading the nation’s post-pandemic recovery, now is the time to claim your portion of these funds, and apply them toward the type of training that will not only aid you in your own recovery, but your long term growth as well.
A copy of the Job Grant Applicant Guide, detailing full eligibility requirements can be found here.
Below is a breakdown of the eligibility requirements of both the training provider and the training itself, along with how CultureSmith Inc. and the Forging Leadership Communication Program align:
Forging Leadership contains over 40 total hours of instruction.
CultureSmith Inc. is owned and operated out of Calgary, Alberta.
Leadership and EQ Training are our core business.
Full course curriculum and pricing is listed later on this page.
100% of Forging Leadership Training is facilitated by CultureSmith CEO Shane Wallace, whose bio & credentials are listed below.
We issue credentials for all who complete the training, including number of hours completed. This has the added benefit of meeting the standard for Verifiable Professional Development hours for those who hold designations through CPA Alberta or APEGA.
Forging Leadership Communication is broken into three phases, one to address each of the three elements of distortion.
Each phase is further broken into three stages, with each stage delivering three lessons. The result is a 27-point plan that will enable you to Eliminate Noise, Neutralize Bias and Amplify Signal, creating leadership communication that can be used to solve any issue your organization may be experiencing.
Below are descriptions of each phase and stage. Course descriptions can be accessed by clicking the drop down menu within each individual stage.
During Phase 1, your team will shift from Ambiguity to Alignment. You will experience increases in team cohesion, feedback and decision-making velocity, while noticing decreases in organizational silos and unnecessary conflict. This is achieved through instruction in the following three modules:
Establishing Purpose eliminates confusion and enables cohesion by helping to define the three critical components.
Lesson 1: Aligning Ambitions
Instruction on how to uncover the true motivations of the team and why they matter.
Lesson 2: Functional & Frictional Values
Instruction on defining the 'guardrails' that ensure all efforts of individuals remain aligned with the organization's mission & purpose.
Lesson 3: In-Group vs Out-Group Behaviours
Instruction on the specific situations where stress may influence team members to act against the team's best interest, and how to correct this.
Framing Feedback transforms feedback from something that triggers to something that transforms by providing perspective in three areas:
Lesson 4: Reframing Failure
Instruction on positioning failure as a learning opportunity in an effort to establish and maintain psychological safety within a team.
Lesson 5: Reframing Praise
Instruction on how to separate successful outcomes from the decisions that led to them in an effort to increasing the reinforcement values of praise within teams.
Lesson 6: Amplifying vs. Stabilizing
Instruction on the most effective techniques for providing feedback that results in lasting change for the recipient.
Courting Conflict shifts friction within teams from unwelcome to understood by highlighting the difference between healthy and unhealthy conflict, and how to achieve the proper balance.
Lesson 7: Task vs. Relationship Conflict
Instruction on the differences between the types of workplace conflict and effects of both.
Lesson 8: Behavioural & Emotional Antecedents
Instruction on the behavioural and emotional traits within people that will enable one type of conflict to emerge over another, and how to overcome this.
Lesson 9: Resolution Potential
Instruction on how to increase a team's capacity for conflict by teaching them how to resolve it no matter how large it may become.
During Phase 2, your team will shift from Reactionary to Reflective. You will experience increases in task ownership, impulse control and group understanding, while noticing decreases in passive-agressive behaviour and emotional hijacks. This is achieved through instruction in the following three modules:
Self-Awareness takes people from being oblivious about their unconscious influences, to making those influences obvious to them.
Lesson 10: Behavioural Biases
Instruction on how people unconsciously evaluate others on their team as well as what they are most protective of in themselves.
Lesson 11: Intrinsic Motivators
Instruction on the differences between willpower and want-power, and the impact on performance of both.
Lesson 12: Emotional Triggers
Instruction on the emotional triggers that exist within each behavioural type, and the elements of a team's culture that must be respected to prevent them from being activated.
Self-Regulation takes people from being impulsive to being intentional by providing them a framework to override disruptive influences.
Lesson 13: Emotional Blindspots
Instruction on the disruptive behaviours that individuals are largely blind to within themselves, and how teams can help mitigate them.
Lesson 14: Unconscious Overcompensation
Instruction on the unconscious origins of people's key strengths and how to become more intentional about how and when to leverage them.
Lesson 15: Monitoring Moods
Instruction on how to detect the onset of disruptive impulses by identifying specific moods and the maladaptive behaviours they inspire.
Tactical Empathy allows people to shift from doing things to others to doing things for others by increasing their understanding of the emotional needs of their teammates.
Lesson 16: Increasing Understanding
Instruction on how to read others in an effort to better understand their emotional and behavioural needs.
Lesson 17: Challenging False Narratives
Instruction on how to challenge one’s own preconceived notions of why others do the things they do in an effort to grow cognitive empathy.
Lesson 18: The Psychology of Apology
Instruction on the four requirements of effective apologies, and their impact on scaling empathy in high-stakes environments.
During Phase 3, your leadership team will shift from Managers to true Leaders. You will experience organization-wide increases in trust and accountability, while noticing decreases in defensiveness, insecurity and apathy. This is achieved through instruction in the following three modules:
Distributing Power teaches leaders how and why they must go from consolidating power to distributing power in order to develop high-functioning teams.
Lesson 19: Sanctioning Violations
Instruction on the core elements of discipline that must be used to maintain psychological safety when addressing undesirable behaviour within teammates.
Lesson 20: Forms of Power
Instruction on the 6 types of power in the workplace, how to eliminate the negative forms of power and how to enhance the positive ones.
Lesson 21: The Toxic Triangle
Instruction on how power imbalances contribute to toxic workplaces and how to install the system of checks and balances that prevent this from happening.
Practicing Influence allows leaders to replace coercion with persuasion, unlocking an entirely new level of self-motivation in those they lead.
Lesson 22: The Influence Equation
Instruction on the 6 key elements of influence and how to incorporate them into any leadership style.
Lesson 23: Accounting vs. Reporting
Instruction on how to shift follower’s focus from reporting on their actions to accounting for their decisions in order to unlock the highest levels of trust in a team.
Lesson 24: Tactical Trust
Instruction on the roles autonomy and vulnerability play in scaling trust across a team of individuals, and how to increase both.
Adjusting Frequency allows leaders to go from dissonant to resonant by helping them tune their ear to the true needs of their followers, and adjusting their own behaviour & messaging accordingly.
Lesson 25: The Needs of The Organization
Instruction on how to determine the deliverables the organization requires from it’s people, in a way that enables servant leadership to become possible.
Lesson 26: The Needs of The Follower
Instruction on how to assess each follower’s level of mastery and motivation to meet the newly determined needs of the organization.
Lesson 27: The Needs of The Leader
Instruction on how to determine the support and direction each follower needs from their leader, and the subsequent support and direction the leader needs to obtain to ensure they actually can meet their follower’s needs.
Disengaged employees stay for what the get. Engaged employees stay for what they give.
Completing all nine stages, creates the type of company that people feel compelled to work for. Your team will experience increased organizational commitment and decreased turnover thanks to natural improvement in the three psychological factors that drive job satisfaction:
Significance is the element of Job Satisfaction that has engaged employees say, 'I love my company'.
It refers to the impact your people feel your organization is making, and how directly they feel they are contributing to that.
Significance is created when a team defines its purpose and aligns all behaviours and norms with that purpose.
Stimulation is the element of Job Satisfaction that has engaged employees say, 'I love my job'.
It refers to 'joy factor' people experience in their everyday tasks.
Stimulation is created when a individuals become aware of their emotional needs, and how to better align the tasks within their jobs to meet those needs.
Autonomy is the element of Job Satisfaction that has engaged employees say, 'I love my boss'.
Autonomy is the experience of acting from choice rather than feeling pressured to act.
Autonomy is created leaders learn how to replace coercive power with persuasive influence.
The impact of this training is felt long after it ends, thanks to the 'flywheel' upon which the curriculum is based.
A flywheel generates energy as it spins. The larger it is, the less friction it faces, and the faster it spins, the more energy is stored to be used later.
Eliminating Noise by installing Psychological Safety at the Organizational Level ensures the needs of the organization are always clear.
Neutralizing Bias by growing EQ at the Individual Level ensures your team interprets those needs as they are, not as they wish them to be.
Amplifying Signal by creating Servant Leaders at the Leadership Level ensures the right message is being sent in every situation.
Friction is removed, speed is increased, and the enterprise grows. Work becomes a place where people go to have their energy renewed instead of depleted.
A 22 year veteran of the Executive Recruitment and Coaching industry, Shane has worked with everything from bootstrapped startups to Fortune 100 Firms, helping their leaders get the most from their teams.
As the chief architect of the Forging Leadership Communication Program, much of the curriculum was developed as part of his Masters in Leadership Psychology through Penn State University.
These concepts have been simplified, streamlined and made practical, offering your team exposure to a master's level education, without the overwhelm.
*(For a detailed calculation using your company's exact figures, book a call here)
Book a free exploration session where we will help you determine if this program is right for your organization.
Should we agree to work together, we will help guide you through the CAJG Portal to apply for your grant.
Once your grant is approved, we will schedule all training sessions, complete the program, and issue your credentials.
Finally, you will follow the reimbursement instructions laid out in the CAJG Applicant's Guide to receive your funds.