Engagement.,Collaboration.,Commitment. At The Speed Of Emotion.

WorkplaceEQTM: The Science of Employee Engagement.

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Emotional Intelligence is the only element of human personality that can be taught.

You'll be surprised how much we can teach you in 30 minutes or less.

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WHY HAS Engagement BECOME SO rare?

 

According to Gallup, 85% of employees are disengaged globally.

 

Are people really that disconnected? Have we reached 'peak entitlement?'

 

No. Companies simply fail to misunderstand the difference between Givers and Getters.

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Engaged Employees stay for what they give.

 

To them, extra effort does not feel like a sacrifice, it feels like an investment. They remain committed to the organization because they want to be there.

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Disengaged Employees stay for what they get.

 

These employees are constantly doing the math on whether the reward is worth the effort. They are only committed to the organization because they need to be there. 

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Benefitscanada.com states that companies spend an extra 35% of an employee's salary on non-cash compensation (perks & benefits) in an effort to retain them. 

 

This merely creates Getters. Ask yourself if you should be paying a premium to retain someone who doesn't want to be there?

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The MacLeod Report found the bleed created by a disengaged employee is $3,400 for every $10,000 in salary they are paid.

 

Absenteeism, low productivity, poor customer service, and toxic team dynamics all contribute to this additional 34% cost.

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The conventional approach has companies attempt to buy engagement in the form of perks and benefits.

 

This results in a 35% premium...to keep people who are not engaged...who create an additional 34% premium if they stay.

 

The point is, engagement cannot be bought. It must be built.

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Enter: WorkplaceEQTM

 

WorkplaceEQTM was built to improve engagement. Engagement is the emotional connection an individual has with their companies values & objectives. It has nothing to do with salary & benefits or installing 'nap pods' in your breakroom. It is an emotional issue that requires an emotion-based solution. One that addresses emotion at three key levels.

The individual level:

Self-Awareness

Emotional mastery begins by first learning what 'makes someone emotional'. You people need to know their own unconscious triggers in order to understand how their behaviour may be impacted by others. 

 

A 42 page report on your personality is interesting. It's also largely useless in live workplace situations.

 

Our system only focuses on the three elements that most influence work behaviours: Behavioural Biases, Intrinsic Motivators and Emotional Triggers.

 

The result? Our students achieve a level of behavioural understanding in one day that others take months to deliver.

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the unconscious level:

Self-Regulation

It's not enough to know what triggers them, your people also need the ability to control & redirect disruptive impulses when triggered to prevent situations from becoming worse.

All the knowledge of behaviours in the world means little if you can't access it when triggered.

 

The biggest difference in our program is the emphasis on emotion. We help your team increase their emotional Capacity and their Consciousness of it, something we call their A Game.

 

You don't need soft skill training when everyone is happy. You need it to provide them tools for when they're not.

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The team level:

Tactical Empathy

People need the ability to understand the triggers of those around them in order to get the most from them.

The biggest impact on someone's 'Game' is the 'Players' surrounding them.

 

Think of empathy as the ability to do something for someone when it may be easier (or more satisfying) to do something to them. Most soft-skills training fails because it neglects the impact of team dynamics. Your top performers are merely Tolerating those who act against your Culture. No amount of communication training is going to get them to feel better about those who work against the team.

 

Fail to address Culture in your training and your training will fail your Culture.

 

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CultureSmith has given me a whole new set of tools when leading, coaching, and confronting. WorkplaceEQ elevated my ability to engage my team, amplify emotional intelligence, and access vital self-regulation. The result has been a new appreciation for those I get to lead and a more precise window through which to assess my leadership.
Shaun Dyer
CEO, Spinal Cord Injury Alberta

The programs: 

There is a reason why The World Economic Forum has declared Emotional Intelligence as the most essential job skill. It's the same reason why all three of our  core programs have EQ in their name.

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Perhaps the biggest challenge regarding EQ however is a leader's attitude toward it. Conventional leaders fall into the trap of believing someone either has emotional intelligence or they don't.

 

Effective leaders frame the problem as an issue of emotional fitness, and look for every opportunity to help their people train.

 

They also realize that how one trains matters.

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The problem with most soft skill training can be seen as an issue of Height versus Weight.

 

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Your behavioural profile is like your height, at some point it sets and will not change. How these traits influence you to interact with others is like your weight, you can learn to control it with the right training.

 

Most soft-skill training fails because it tempts people to try and 'change someone else's height' when the focus should be on learning to 'control their own weight'.

 

This becomes clear, when a few conventional training flaws are revealed.

Flaw: People Are Labeled

In most training, assigning someone a personality profile becomes akin to giving them a label.

Trust actually drops in teams when people predict how others will react to situations based on their 'type', and use it as a reason to avoid them.

Our Advantage:

The objective is to get the most out of those you work with, not make it easier to work around them.

Our focus on empathy ensures people use the skills they've learned to increase collaboration.

Flaw: Poor Behaviour Becomes Excused

Assigning profiles can also lead to people absolving themselves of responsibility for their own actions.

They claim they cannot do certain things, and should not be held to certain standards because it, 'goes against their type'.

 

Our Advantage:

What's the good of learning to get more out of others if it results in getting less out of oneself?

Our focus on Self-Awareness and Self-Regulation helps people understand why they've historically struggled with certain things, and how to now do something about it.

Flaw: Training Is Forgotten As Soon As It Ends:

A phenomenon known as the Ebbinghaus Forgetting Curve shows how 42% of what's learned is lost within 20 minutes of learning it. Within a day, 67% is lost. After a week,  it's over 80%.

Our Advantage:

It's hard to justify an investment in training when it comes with an expiration date.

This is why all of our training is supported by tailored follow-up including 15 minute, on-demand 'micro-coaching' sessions that last several weeks after the initial session.

Field tested by actual teams, our program was designed with practicality and usability in mind. We eliminated the fatal flaws found in conventional training, resulting in a program that delivers real business results. 

WANNA KNOW YOUR 'Behavioural DNA'?

 

Again, the foundation of engagement is emotional intelligence and the foundation of emotional intelligence is self-awareness.

 

Our 6-question self-assessment is a quick - but powerful - way to gain a robust shot of self-awareness. You'll get a free Behavioural Colour profile that identifies four of your largest unconscious traits.

 

Click the icon to take the assessment. 

 

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Your top performers are not the ones who do the best work. They're the ones who get the most out of those they work with.

 

They just need to be given the tools and training to look inside and learn what really makes each other tick.

There are two ways to improve engagement. You just need to decide whether you're willing to build it, or if you'll continue to try and buy it. If you're ready to start building, book your free Exploration Session now, and let's get started.